Thank you for shopping at Better Health Insights.
Items which are returned due to the incorrect shipping address, refused or unclaimed is subject to a 15% restocking fee. Shipping fee is non-refundable.
Customers have 4 days after receiving products, to report any missing items. Any report after 4 days will not be retrievable.
Any other items: You have 21 calendar days to return an item from the date you received it.
Your item must have the receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to you, preferably by your original method of payment.
You will receive the credit within a certain amount of days, depending on your original method of payment.
Shipping
Items will be dispatched within 3-5 days.
You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.
The cost of return shipping will be deducted from your refund if you do not pay the additional shipping fee.
Contact Us
If you have any questions or concerns regarding your item or this returns service, please do not hesitate to contact us via betterhealthinsights@gmail.com